Returns Policy

RETURNS & REFUNDS

We hope you love your BAINE BEAUTY order. If something isn’t quite right, please read our returns policy below.

Returns

You have 14 days from receiving your order to request a return.

Due to hygiene reasons, cosmetics can only be returned if they are unused, unopened and in their original packaging with all hygiene seals intact. We cannot accept returns for products that have been opened, used or tested unless they are faulty.

To request a return, please contact contact@bainebeauty.com with your order number. Please do not send items back without contacting us first.

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as BAINE BEAUTY cannot be responsible for returns lost in transit.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at contact@bainebeauty.com, including your order number and clear photographic evidence showing the fault or damage.

We require photographic evidence to assess all faulty or damaged product claims. If clear evidence of the reported fault or damage cannot be provided, we will not be able to approve a refund or replacement on that basis.

Once your claim has been reviewed and approved, we will arrange an appropriate refund or replacement.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow up to 10 working days for the refund to appear, depending on your bank or payment provider.

Original delivery charges are non-refundable except where required by law.

Exchanges

We do not currently offer direct exchanges. If you would like a different product or shade, please return the eligible item and place a new order.

Order Changes & Incorrect Addresses

Please check your order and delivery details carefully before checking out. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or dispatched.

BAINE BEAUTY cannot be responsible for orders delivered to an incorrect address provided by the customer.

International Orders

Customers are responsible for any import VAT, customs duties, taxes or carrier handling/clearance fees charged by the destination country. These charges are separate from your BAINE BEAUTY order and are not refundable by us.

Nothing in this policy affects your statutory consumer rights.

For any questions, please contact contact@bainebeauty.com.