Privacy Policy

Privacy Policy

This Privacy Policy describes how BAINE Beauty (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website, make a purchase, or otherwise communicate with us in relation to our services (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or other individuals whose personal information we collect in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page, and the revised policy will apply from the date it is published. If there any significant changes to this policy, you will be updated. 

How we collect and use your personal information

To provide our Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our website and Services.

In addition to the specific purposes outlined below, we may use your information to:

  • Communicate with you
  • Operate, maintain, and improve our Services
  • Comply with legal obligations
  • Enforce our terms and policies
  • Protect our business, customers, and rights

What personal information we collect

When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information you provide directly

You may provide us with personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Sign up for emails or updates

This information may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and payment confirmation
  • Customer support communications

Please note: we do not store or have access to your payment card details. 

Some features of our Services require certain information to function. Choosing not to provide this information may limit your ability to use those features.

Information collected automatically

When you visit or interact with our website, we may automatically collect certain information about your usage (“Usage Data”) through cookies and similar technologies.

This may include:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring or exit pages

This information helps us understand how our website is used and improve performance. It does not directly identify you.

Information from third parties

We may receive personal information from trusted third parties, including:

  • Website and e-commerce platforms (such as Shopify)
  • Payment processors (who handle payment information on our behalf)
  • Delivery and logistics partners
  • Marketing and analytics providers

Any information received from third parties is handled in accordance with this Privacy Policy.

How we use your personal information

Providing products and services

We use your personal information to:

  • Process payments
  • Fulfil and deliver orders
  • Manage returns or exchanges
  • Communicate order updates
  • Provide customer support

This processing is necessary to perform our contract with you.

Marketing and communications

With your consent, we may use your personal information to send marketing communications, promotions, or updates by email or other permitted channels.

You can opt out of marketing communications at any time.

Where applicable, this processing is based on our legitimate interests or your consent, in accordance with GDPR.

Security and fraud prevention

We may use your information to help detect, prevent, or investigate fraudulent, illegal, or harmful activity.

If you create an account, you are responsible for keeping your login details secure. If you believe your account has been compromised, please contact us immediately.

Service improvement

We use personal information to improve our website, customer experience, and Services. This helps us operate efficiently and respond effectively to customer needs.